Terms and Conditions

LIMITED PRODUCT WARRANTY

1. 30-Day Satisfaction Guarantee

If the original purchaser (“Purchaser”) is dissatisfied with the Orbit Pole (“Product”) for any reason, he or she may return the Product to Orbit Pole, Inc. ("Company") for a full refund minus shipping costs within thirty (30) days from the date of sale. To request a refund, Purchaser should email support at admin@orbitpole.com, including his or her name, a description of the Product, and proof of original purchase. The Company will reply to Purchaser within ten (10) business days to coordinate the return.

2. Six-Month Repair or Replacement Warranty

The Company expressly warrants to the Purchaser that, for a period of six (6) months from the date of sale (the “Warranty Period”), the Product will be reasonably free of defects in materials and workmanship, and that when properly handled, the Product will conform, within accepted tolerance, to applicable manufacturing specifications (the “Warranty”). Company will, at its discretion, repair or replace Product without charge, or refund the cost of the Product, if the Product fails or does not perform as warranted due to a manufacturing defect within the Warranty Period, subject to the limitations set forth below. The purchaser is responsible for the shipping costs of the Product to the Company. The Company will pay to ship the Product back to the Purchaser after the repair or replacement is complete.

The Purchaser acknowledges and agrees that this Warranty does not include costs associated with the repair or replacement of any goods used in connection with the Product, or damage to property that is used by or with the Product. The Warranty is limited to repair or replacement with models of the Product that are available at the time of such repair or replacement. Any repaired or replaced Product shall remain subject to the original six (6) month Warranty Period, and shall not extend the Warranty Period.

The Purchaser may file a Warranty claim by notifying the Company of the defect in writing. Such notice shall include the Purchaser’s name and address, as well as proof of original purchase, and shall be delivered to the Company at the email address listed in Section 7, below.

3. Disclaimer of Additional Warranties

THIS WARRANTY IS THE ONLY WARRANTY MADE BY THE COMPANY FOR THE PRODUCT. SUBJECT TO THE LAWS IN PURCHASER’S DOMICILE, THE COMPANY DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS SOLD BY THE COMPANY ARE SOLD ONLY TO THE SPECIFICATIONS SET BY THE COMPANY IN WRITING.

 

 

4. Warranty Limitations

This Limited Warranty only applies to Products that are used, stored, handled, installed, and maintained in accordance with the Product's Instruction Manual. If the Purchaser does not have a copy of the Product's Instruction Manual, it may obtain one by contacting the Company at admin@orbitpole.com. This Limited Warranty does also not cover defects caused by:

  1. Unreasonable or unintended use of Product;
  2. Purchaser’s failure to properly secure their device (e.g. cell phone, camera) to the Product; or
  3. Minor conditions such as stains or cosmetic scratches.

Any information or suggestion by Company with respect to the Product concerning applications, specifications, or compliance with codes and standards is provided solely for your convenience without any representation as to accuracy or suitability. You must verify and test the suitability of any information with respect to the Product for your specific application, and use common sense when using the Product.

In addition, always be aware of the surroundings when using the Product, and do not put anyone in danger while using the Product.

5. Transfers of Warranties

In the event the Product is transferred to a third party, all terms related to the Purchaser shall apply with equal force to the new owner.

6. Limitations on Liability

The Purchaser shall make no claims against the Company, including indemnification claims, for an amount in excess of the original purchase price of the Product. IN NO EVENT SHALL THE COMPANY BE LIABLE TO PURCHASER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO: LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, INCONVENIENCE, DAMAGE TO GOODWILL OR REPUTATION, OR LOSS OF DATA, EVEN IF THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, OR FOR ANY LIABILITY OF PURCHASER TO ANY THIRD PARTY. PURCHASER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH OTHER PRODUCTS OR SUBSTANCES.

7. Contact Information

Any question concerning this Warranty should be addressed to:

Orbit Pole, Inc.

Email: admin@orbitpole.com

Web Address: http://www.orbitpole.com/